NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
For enterprises the path to artificial intelligence is through robotic process automation

In the age of the fourth industrial revolution, business transformation has become synonymous with robotic process automation (RPA). RPA’s ability to rapidly drive the automation of business processes without disrupting existing enterprise applications has made it essential to any organisation...

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NEWS
Robots are giving us our jobs back

We’re on-the-go 24/7, but somehow the to-do list never seems to get smaller or easier. Everyone is juggling multiple tasks at any given time, and working hard to meet increasing pressures has become the norm way of living. But people are struggling to keep up, with 526,000 workers suffering from...

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NEWS
What will the New Year hold for the world of AI and ML?

2018 was huge for technology, but now that we’ve rung in the new year, it’s time to turn our...

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How can automation save the partner programme?

The challenge for vendors is keeping channel programmes simple while embracing complex new...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Creating a Chain of Custody

The cloud has fostered incredible levels of innovation and new services that can be rapidly,...

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NEWS
No more spreadsheets: key considerations for SMBs adopting an end-to-end business management solution

For many small and medium-sized businesses, tracking financial and operational data is often done...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Four key considerations for enterprises starting their journey into machine learning

Machine learning is having a profound impact on many organisations. It is enabling functionality...

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Videos

Data Centre World 2026
Jason Feist, Seagate SVP, Go-to-Market, discusses Seagate Technology’s next-generation Mozaic™ 4+ platform, said to be the industry’s only heat-assisted magnetic recording (HAMR)–based storage platform...
Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...

News

ZincFive has launched a NiZn Retrofit Kit designed for use in existing data centre UPS battery systems.
DXC Technology and ServiceNow have announced a collaboration to integrate AI into enterprise operations across global business functions.
Skillsoft reports growth in AI-native learning adoption as organisations increasingly use practice-based, real-world learning approaches in enterprise education.
Cynomi has enhanced its platform with AI Insights and co-worker Agents, aimed at supporting cybersecurity service delivery for MSPs and MSSPs.