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Autonomous buying is here: Preparing for the era of AI-powered commerce

By Fiona Reid, Director of International Business at Pattern

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Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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AI: moving from experimentation to organisational integration

AI is universally deployed but full integration remains rare. This report examines the barriers and...

Exabeam updates security platform with AI monitoring features

Exabeam introduces AI-driven security technologies in hopes of protecting enterprises from the...

MSPs: the increasing targets in supply chain attacks

The rise of supply chain attacks highlights the vulnerability of MSPs, underscoring the need for...

Blackstar Solutions enhances customer retention with Highlight

Blackstar Solutions, a unified communications provider based in Bristol and Cardiff, has chosen the...

Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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