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IT Management + Service

NEWS

The evolving role of CISOs in the AI era

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding responsibilities, workforce challenges, and cross-organisational collaboration in today’s evolving threat landscape.

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BLOG

In the age of deepfakes, proving what is real matters more than detecting what is fake

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

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BLOG

AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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Eagle Eye Networks and Sitasys introduce automated alarm handling solution

With advanced analytics from Eagle Eye Cloud VMS, alarms can now be monitored and acted upon...

ConnectWise unveils Network Monitoring and Management solution

ConnectWise brings core and advanced network monitoring and management capabilities to its...

Cybersecurity skills shortage: A crisis for EMEA organisations

An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...

States of Guernsey and Apogee expand multi-vendor IT collaboration

The States of Guernsey has partnered with Apogee to modernise IT services with a comprehensive,...

Exabeam updates security platform with AI monitoring features

Exabeam introduces AI-driven security technologies in hopes of protecting enterprises from the...

Unlocking workforce potential: unveiling UKG Bryte for pro workforce management

UKG unveils UKG Bryte, an AI assistant for enhancing and streamlining workforce operations in the...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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