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IT Management + Service

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AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Capgemini and OpenAI collaborate on scaling AI across enterprises

Capgemini and OpenAI collaborate to support enterprise AI adoption via the Frontier platform.

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NEWS

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development in generative AI and quantum computing, with a focus on industry applications and global deployment.

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Rubrik introduces Security Cloud Sovereign for data sovereignty

Rubrik introduces a solution for data sovereignty, enabling management of data within specified...

Delivering new levels of business agility and resilience

The Now Platform Paris release accelerates digital transformation, helping to connect teams,...

What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

NinjaOne expands reach with launch on Google Cloud Marketplace

NinjaOne's platform is now available on Google Cloud Marketplace, promising enhanced endpoint...

Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical...

Severn Trent turns to IGEL OS

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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