Digitalisation World

The evolving role of CISOs in the AI era

Published in AI Digital Business IT Management + Service Security + Compliance Tech & Trends

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding responsibilities, workforce challenges, and cross-organisational collaboration in today’s evolving threat landscape.

BLOG

In the age of deepfakes, proving what is real matters more than detecting what is fake

Published in AI Cloud + MS Digital Business IT Management + Service Security + Compliance Tech & Trends

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

BLOG

AI in the SOC: why complete autonomy is the wrong goal

Published in AI Digital Business IT Management + Service Security + Compliance Tech & Trends

By Dan Petrillo, VP of Product at BlueVoyant.

NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

Published in AI Cloud + MS Digital Business IT Management + Service Networks + Telecoms

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

BLOG

Why agentic AI’s next challenge is making systems work together

Published in AI Digital Business IT Management + Service Tech & Trends

By Karthik SJ, General Manager of AI at LogicMonitor.

VIDEO

Spark set to revolutionise the IT service desk

Published in IT Management + Service

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

Pearson and Deloitte unite for workforce development

Pearson and Deloitte partner to deliver AI-enhanced learning solutions for talent and workforce...

ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create...

xtype launches 2026 ServiceNow Operations Survey

xtype unveils the 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum, aiming...

Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...

Dynatrace expands AI observability with AWS integrations

Dynatrace surpasses $1 billion in AWS Marketplace sales, enhancing AI observability and cloud...

Telia taps ServiceNow

ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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