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IT Management + Service

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The rising risks of shadow AI in the workplace

An exploration into the rising use of unauthorised AI tools by employees, posing significant security risks and challenging IT oversight.

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AI adoption challenges: navigating the trust paradox

Informatica's new study reveals the trust paradox of AI: rapid adoption yet high risks due to lack of data literacy and governance. Solutions involve investment and upskilling.

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Indurex launches AI platform to unify industrial safety and cybersecurity

Indurex launches with a mission to unite process safety and cybersecurity, offering real-time resilience for critical industrial networks.

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UK IT teams tackle alert fatigue amid growing challenges

UK IT teams face growing alert fatigue, impacting operational resilience as teams aim to mitigate outages and missed alerts.

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Luminance updates legal-grade AI for enterprise contracts

Luminance's latest AI platform overhaul retains negotiation history, aiming to bridge a longstanding gap in contract systems and enhancing enterprise operational efficiency.

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Telefónica Tech UK&I launches security edge service with Netskope

Telefónica Tech UK&I introduces its Security Edge service powered by Netskope, aiming to enhance secure connectivity for enterprises in the UK and Ireland.

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Tanium unveils Total Experience for ServiceNow

New integration creates exceptional shared experiences by converging IT staff, employee, and...

Closing the gap between data and insight with Alteryx and Google Cloud

Alteryx expands its partnership with Google Cloud to simplify analytics workflows and support...

Digital transformation with Azure

IT operations management updates bring new and expanded Azure support, helping tech pros better...

AI adoption surges amidst data vulnerabilities

Businesses are embracing AI despite data concerns, highlighting a need for strong infrastructure...

Legacy IT operations management stalls digital development

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.

Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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