BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.
ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.
Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.
75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
David Craig, Iceotope CEO, shares the company’s exciting development plans, following a recent £30 million funding round. The key investment partners bring with them a range of business and technology skills which will help Iceotope to continue to innovate in the liquid cooling market.
Florian Malecki, Executive Vice President of Marketing for Arcserve, discusses the findings of the company’s recent ransomware survey, which reveals that far too many organisations are still unprepared, not least in terms of recovering lost data. The good news is that businesses do have plans to increase their data resilience investments to meet the challenges of today’s hybrid, digital workplace.
Angus Shaw, Sales Director at Brigantia Partners Limited, outlines the company’s unique approach to Value Added Distribution as it focuses on both consolidating and expanding its highly successful cybersecurity solutions portfolio, and its key vendor and Channel partner relationships.
Kevin Brown, SVP of EcoStruxure Solutions, Secure Power, Schneider Electric, explains how DCIM 3.0 could just be the magic bullet to help organisations successfully manage their increasingly complex and hybrid IT infrastructure environments.
David Macfarlane, Managing Director of Gamma - an exhibitor at Europe's #1 digital transformation expo DTX & UCX 2022 - delves into how companies can collaborate effectively within the cloud in the post-pandemic era of unified communications.