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Demand for hybrid working and employment market turbulence are changing the role of the office and the corporate technology environment, as 42% expect to change roles in the next 12 months.
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Continuous runtime application security helps leading fintech company to reduce time spent detecting and remediating critical software vulnerabilities from days to minutes.
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Businesses must prioritise fostering an inclusive company culture in order to improve the professional experiences of young tech workers from underrepresented groups, new research has found.
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BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.
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$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.
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New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
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Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
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ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.
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Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.
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Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.
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75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
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Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.
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Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.
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The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.
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While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
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