NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Steve Haskew, Head of Sustainability and Social Leadership at Circular Computing, explains how the road to Net Zero almost certainly involves organisations considering their IT estate, especially in terms of...
Alex Hoff, Co-Founder and Chief Strategy Officer at Auvik, discusses the results of the company’s recent IT Trends 2024 Industry Report, which explains how the ongoing skills shortage is shaping IT...
Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...
Stephen Douglas, Head of Market Strategy at Spirent, discusses the company’s 5th annual 5G outlook report, which finds that 5G Standalone (SA) market is picking up significant speed, alongside similar...

News

RAGroup increases activity by over 300% since its last known attacks in December 2023, entering the top three threat actors for the first time.
Zero-trust networks deployable, at scale, in as little as 6 minutes, addresses current industry void for simplified networking and security in dynamic environments.
New VP of Product Innovation, Ed Granger, comes as leading enterprise transformation platform provider prepares more AI-led enhancements following period of exponential growth.
New Barracuda report explores why just 43% of organizations surveyed have confidence in their ability to address cyber risk, vulnerabilities, and attacks.