NEWS
What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss measurable efficiency gains, knowledge retention challenges, and why keeping humans in the loop still matters. The conversation also unpacks agentic AI design, trust, and compliance, alongside a bold look at where hybrid human and AI support models are heading next for enterprise IT teams.

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Closing the visibility gap in modern MSP cybersecurity

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach across endpoint, network, cloud, identity, and IoT environments. He shares insights into the industry's biggest security blind spots, the growing skills shortage, and how correlated detection will shape the future of managed cybersecurity services.

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Hybrid world promises true PUE

Peter Griffiths, Founder and Chairman of Argyll Data Development, argues that the energy efficiency debate should move beyond making existing data centres marginally more efficient and focus instead on how AI infrastructure is built in the first place.

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Grid-to-chip approach helps improve data centre performance and sustainability

Nicolas Champagne, Global Market Manager of batteries and data centres at Arkema, highlights the importance of the raw materials and solutions designed to meet the challenges of high-power density, continuous operation, thermal constraints, and safety requirements, as data centre construction grows at an unprecedented rate to support the increased computing demands of AI.

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Space-based data centres to complement terrestrial compute infrastructure

Andrew Batson, Global Head of Data Center Research at JLL, discussed what needs to happen for space-based data centers to scale, what milestones matter most, and how energy constraints are reshaping digital infrastructure on Earth.

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AI continues to shape data centre design and operations innovation - Part 3: Future & innovation

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to digital twins, to adaptive liquid cooling. Stefano explains how data innovation continues to be shaped by macro forces and technology trends related to AI, with cross-technology forces, including extreme densification, driving transformative trends such as higher voltage DC power architectures and advanced liquid cooling, alongside on-site energy generation and digital twin technology.

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AI continues to shape data centre design and operations innovation - Part 2: Energy & infrastructure

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to digital twins, to adaptive liquid cooling. Stefano explains how data innovation continues to be shaped by macro forces and technology trends related to AI, with cross-technology forces, including extreme densification, driving transformative trends such as higher voltage DC power architectures and advanced liquid cooling, alongside on-site energy generation and digital twin technology.

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AI continues to shape data centre design and operations innovation - Part 1: AI impact

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to digital twins, to adaptive liquid cooling. Stefano explains how data innovation continues to be shaped by macro forces and technology trends related to AI, with cross-technology forces, including extreme densification, driving transformative trends such as higher voltage DC power architectures and advanced liquid cooling, alongside on-site energy generation and digital twin technology.

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Preparing to take pole position on the AI grid

John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid: specialised infrastructure purpose-built for AI workloads. John outlines how AI Grids can move the industry beyond isolated AI factories and towards a distributed grid for AI inference – and the real-life benefits for enterprises in the UK and beyond.

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High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining how organisations across Asia are progressing from AI ambition to execution. Commissioned by STT GDC with research partner Ecosystm, the study reveals that AI ambition across Asia is high, with nearly 90% of organisations having embarked on their AI journeys. However, a significant 71% remain in the "Builder" stage of maturity, where initial AI pilots struggle to scale into production environments capable of delivering consistent and measurable return on investment (ROI).

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How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication, unclear ownership, and lack of real-time coordination cause response efforts to break down under pressure. She also unpacks why post-incident reviews so often fail to translate into meaningful resilience improvements, leaving the same mistakes to resurface in the next attack.

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NEWS
How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication, unclear ownership, and lack of real-time coordination cause response efforts to break down under pressure. She also unpacks why post-incident reviews so often fail to translate into meaningful resilience improvements, leaving the same mistakes to resurface in the next attack.

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News

Ellis releases its latest Environmental Product Declaration for polymer cable cleats, emphasising sustainability and transparency in the data centre sector.
Exclusive Networks enhances its executive team with the appointment of Sergio Amodeo as Group Chief Financial Officer, aiming to drive growth and strengthen financial strategies.
Cynomi has introduced new integrations, automated scanning capabilities, a centralised document repository, and enhanced AI features aimed at improving vulnerability management, compliance workflows, and...
Foxit is celebrated at Pax8 Beyond 2026 for its contributions to the channel ecosystem through document intelligence solutions.

Expert Opinions

By Tracey Hannan-Jones, information security consulting director at UBDS Group
By Kate Steele, Director, EMEA HPC/AI at Lenovo Infrastructure Solutions Group.
By Adhum Carter Wolde-Lule, Director at Prism Power Group – a leading provider of electrical switchgear, critical power infrastructure and modular edge solutions.
By Daniel Hurel, Senior Vice President, Westcon EMEA Go-To-Market at Westcon-Comstor