Expert Opinions

CSI: a critical tool for staying ahead of the game

Published in Digital Business

Many organisational leaders talk about continual service improvement (CSI), but they fail to execute the strategy. Why? Because regardless of industry, size, workforce, goals or motivations, there’s no one size fits all for CSI, and that’s scary. By Sumit De, head of consultancy, TOPdesk UK.

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Mastering disruption: the rebel force every CEO needs

Published in Digital Business

As a CEO you are always conscious of the arrow of disruption heading towards your business, and if you’re lucky you will see it before it’s too late. By Nick Earle, CEO of Eseye.

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AIOPS promises a business revolution

Published in AI AIOps

DW talks to Ali Siddiqui, Chief Product Officer at BMC, about all things AIOps and the importance of three key areas - observe, engage, act – on the journey towards a fully integrated, proactive and predictive solution.

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Six outdated ideas that harm your digital business

Published in AIOps Digital Business

UK grocery chain Tesco generates $150 million in supply chain efficiencies via analytics. Oil and gas giant BP saves $7 billion a year with Internet of Things (IoT) sensors. Hershey saves $500,000 per batch of candy with machine learning and IoT. These examples of bottom-line benefits share a...