If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.
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Every industry, from automotive and aerospace to machinery and energy, depends on part manufacturers and machine shops. Often these are small departments or smaller businesses who face increasing competition, and they have to work with new materials and technologies, as part of complex supply...
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1989 was of a year of positive milestones which would have a profound impact on the way we live and work today. The World Wide Web was invented, the Berlin Wall was torn down, and the first GPS satellite went into orbit. However, not everything about the year was a cause for celebration. Alongside...
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Despite the fact that mainframes are helping 96 of the world’s top 100 banks and 70 per cent of today’s Fortune 500 Companies run, I’m still amazed at how many business conversations I have with people who balk at the mere mention of mainframes, viewing them as outdated, ‘dinosaur’ tech....
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When undertaking a data centre planning project – whether consolidating company infrastructure...
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If you work in data, there’s a high chance that soon you will be working with data powered by...
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A new wave of low-code solutions can revolutionise corporate IT, allowing businesses to accelerate...
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Providing a high standard of digital service to customers has become a critical factor in business...
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If we can take anything from the continuous spate of data breaches, it’s that bad actors and...
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For data centre managers, Shadow IT is a reality—it’s either there and you know it, or it’s...
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With new data centre capacity needed at an ever-accelerating pace, rushing the delivery of a new...
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Neil Harvey, CTO at Kirona, discusses how employee-buy in can motivate workforces and drive...
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