Expert Opinions

Are Machines the New Face of Customer Service?

Published in AI Everything AI Robotic Process Automation

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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Building the digital machine shop of the future

Published in Digital Business

Every industry, from automotive and aerospace to machinery and energy, depends on part manufacturers and machine shops. Often these are small departments or smaller businesses who face increasing competition, and they have to work with new materials and technologies, as part of complex supply...

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Why have we become desensitised to cyber-attacks?

Published in Datacentre + Network Security Security + Compliance

1989 was of a year of positive milestones which would have a profound impact on the way we live and work today. The World Wide Web was invented, the Berlin Wall was torn down, and the first GPS satellite went into orbit. However, not everything about the year was a cause for celebration. Alongside...

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Myth-busting the mainframe

Published in Server Technology Storage + Servers

Despite the fact that mainframes are helping 96 of the world’s top 100 banks and 70 per cent of today’s Fortune 500 Companies run, I’m still amazed at how many business conversations I have with people who balk at the mere mention of mainframes, viewing them as outdated, ‘dinosaur’ tech....