In this Q&A, Darren Rushworth, President of NICE International, explores how purpose-built AI is revolutionising customer service by addressing the shortcomings of generic AI solutions. He discusses how organisations can bridge critical consumer protection gaps, leverage domain-specific AI models for better outcomes, and drive long-term transformation in customer experience.
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Satish Thiagarajan, Founder and CEO of UK consulting firm Brysa, compares BPA and RPA, when to use them, and when they work well together to bring about business change.
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By Noam Rosen, EMEA Director, HPC & AI at Lenovo ISG.
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By Andrew Grealy, Head of Armis Labs, and Michael Freeman, Head of Threat Intelligence.
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By Rick Vanover, Vice President of Product Strategy, Veeam.
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Artificial intelligence is emerging as a key area of focus and discussion within the electric vehicle (EV) industry. However, the high failure rate of AI projects can make manufacturers hesitant to invest in this technology. This article, written by Ryan Sian ACCA, managing director of RandD UK, provides valuable insight on how to ensure AI experimentation is business effective. It looks at the role AI could play in EV development, going on to examine the implications when AI fails and...
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