NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Amazon Web Services has introduced four significant services and capabilities said to make it...
ExtraHop hash issued a report detailing rapid substantial changes in device usage trends as...
A new report - Industrial IoT in the Time of Covid-19 – finds rapid increase and high level of...
Chief information officers and chief technology officers surveyed on 2021 opportunities, challenges...
Nokia is expanding its partner ecosystem to cut through IoT complexity and advance the digital...
Remote monitoring capabilities to increase value to customers whilst reducing carbon footprint.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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