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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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What to make of the machine identity crisis?

Every machine needs a unique identity in order to authenticate itself and communicate securely with...

Revenue from IoT related services will total $96bn in APAC by 2023

The marketplace for Internet of Things (IoT) related services, which includes connectivity,...

What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

'Breakthrough' efficiency for IoT video security networks

Pluribus Networks has introduced the Pluribus IoT Video Security Fabric. Working with Dell...

Intelligent automation can unlock $850 million annual value for CSPs

CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

Crosser enables IFS customers to integrate, act on and create value from their IoT data

The Crosser Platform for real-time analytics, automation and integration of IoT data will empower...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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