NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Fewer than half of cybersecurity professionals have a plan in place to deal with IoT attacks,...
Both parties are aligning their work to deliver on their vision of developing an open,...
New working groups formed to secure adjacent technologies that are critical for end-to-end identity...
Breakthrough connectivity solution greatly simplifies and digitalises the IoT journey allowing...
Complexity and the reluctance of operators and regulators to support permanent roaming means...
The Crosser Platform for real-time analytics, automation and integration of IoT data will empower...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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