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Five practical ways contact centres can use AI to create value

Consumer expectations in relation to ultra-fast interactions, ease of engagement and service quality have grown exponentially, fuelled by the lockdown experience of the past year. By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

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How is the cloud encouraging hyperautomation, and why should I care?

Every business needs to be thinking in hyperautomation terms and investing tools such as DPCs - or risk being left behind. By Alasdair Hodge, Principal Engineer and Solutions Architect, Cloudsoft.

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Machine Learning - success starts with these 10 steps

“Machine Learning (ML) can take an organisation’s digital transformation to new heights” — It’s a statement we hear time and time again, but in practice, it doesn’t achieve that warm and fuzzy turn-key transformation feeling the statement asserts. By Santiago Giraldo, Director of Product Marketing at Cloudera.

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Don’t wait for blockchain, it’s more accessible than you think

When blockchain first hit the tech scene about 12 years ago, it was mostly recognised as the technology enabling Bitcoin transactions. Since then, it’s taken a while for blockchain to establish itself in the business world, but today we’re seeing more enterprises take advantage of it to help build trust and loyalty with their customers and business partners; improve business efficiencies; and boost supply chain transparency. By Adela Wiener - CEO, Aurachain.

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Business as usual? Why the aviation industry cannot revert to its pre-pandemic ways

After a summer of chaotic scenes in airports and ever-changing travel restrictions, many in the aviation sector are longing for business to return to ‘normal’ and hankering for the pre-pandemic days. Returning to its old ways, however, is the worst thing that the industry could do. By Randel Darby, CEO and Co-Founder at Airportr.

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How blockchain and AI are helping the current COVID-19 vaccine rollout

As promising as the current COVID-19 vaccines are in the fight against the pandemic, the biggest challenge is still how to distribute these vaccines all across the globe. By Mohan Naidu, FPT UK Managing Director.

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IBM and AMD have announced a multi-year joint development agreement to enhance and extend the...
Latest version of marketplace helps customers maximise extensibility of cloud-based platform.
Amadeus Ventures will invest in the travel tech startup which uses machine learning to help...
The fully integrated service enables enterprises to connect their products from certified...
Announces first commercial availability of key technologies from Project Debater.
Organizations have made great strides in improving consumers’ trust in AI interactions but...
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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