Digitalisation World

DPD delivers self-service future with Sunrise Software IT Service Management

Published in Digital Business ICT Management

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

Bank of Ireland transforms IT service delivery with ServiceNow

Premier Irish bank improves governance and control for complex, multi-provider environment.

Lewisham Homes makes major IT investment

Lewisham Homes has completed a project to install IGEL's multimedia UD3 terminals and its UDC...

Telef?nica accelerates new service delivery

Telecom leader reduces cost and time to market of new services while simplifying the development...

Red Hat launches latest version of Red Hat CloudForms

Hundreds of enterprises now have used Red Hat CloudForms to manage and provision their on-premise...

Performance data being left unused

Research from The Green Grid has uncovered that nearly one in four IT leaders want more time to...

Enabling edge computing, multi-Cloud operations and elastic scale

Intelligently pools resources across clouds and automates operations for a broad range of...

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How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.

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