Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Infomart Data Centers' Silicon Valley facility is purchasing 100% renewable power for all...
Phoenix has been confirmed as a supplier for the RM1557v, the Government’s procurement...
Research conducted in late Q121 shows conventional thinking around mass migration to the public...
Deal enhances CenturyLink's ability to deliver end-to-end network, multi-cloud and hybrid IT...
New research shows poor IT results in stress, missed deadlines and hundreds of wasted hours.
Increased interconnection on data route to drive more opportunity for Nordic businesses.
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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