Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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myservicedesk.com SaaS solution will offer best-practice IT service management suited to individual...
Membership growth dramatic and host of new benefits now available.
Leading vendors, solution and service providers to meet in London in September 2016.
Pan EU survey results point to increased appetite to shift physical security systems to the cloud...
Rackspace Technology has revealed the results and solution details of its successful collaboration...
Advertising Standards Authority protects critical internal application with Claranet Disaster...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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