Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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Rackspace Technology has detailed the results of its successful partnership with Connexion...
New survey from Host in Ireland indicates 96% of data centre ecosystem companies are optimistic...
T-Systems has been awarded a frame contract for a joint Pre-Commercial Procurement (PCP), led...
Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure...
Zerto has revealed significant improvements to its Zerto Alliance Partner Program (ZAP), aligning...
Kubernetes-native security cloud service supports both Red Hat OpenShift as well as non-Red Hat...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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