Computacenter enriches IT support experience and increases staff productivity with Next Generation Service Desk

As part of its digitisation strategy, Computacenter needed to rethink its approach to delivering IT support services to both its employees and customers. The new approach would need to deliver an exceptional user experience and bring popular consumer features, such as online chat, to a corporate service desk environment. Although users had the option of engaging via email, the majority of interactions were still by telephone.

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Alert Logic joins New AWS Marketplace Consulting Partner Program

Alert Logic is participating in the new AWS Marketplace Consulting Partner program from Amazon Web Services (AWS).

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TIBCO expands offerings on AWS Marketplace

TIBCO Software has announced continued growth and success in providing its analytics software solutions to customers around the world using Amazon Web Services™ (AWS™). TIBCO has utilised the operational efficiency of AWS and its broad platform of cloud services to deliver leading business intelligence and infrastructure solutions to business audiences looking for instant analytics solutions, as well as technical users who want to build and construct their own cloud services using...

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Zayo introduces Cloud Infrastructure Services

Company expands on success of bandwidth and colocation infrastructure and debuts post-Latisys integrated cloud services portfolio.

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Redcentric launches mobile managed service for Samsung and BES12 users

Redcentric, a leading cloud service provider and mobile virtual network operator (MVNO), announces the launch of its managed service that will help customers improve the management and security of mobile devices across all platforms – from iOS, Android, Windows Phone, Samsung SDS and BlackBerry.

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LogicMonitor is focusing on increased use of AI in IT operations to improve efficiency and support...
Pluxee UK partners with Attivo to introduce a Financial Wellbeing Hub, aimed at supporting...
According to the IDC WW Quarterly Cloud Infrastructure Tracker, IT infrastructure spending...
Cloud gaming company leveraging interconnection and edge computing to expand service model and...
Helping customers plan for software failure, data loss and downtime.
Less than half (47%) of IT leaders have a clear understanding and visibility of their...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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