Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Leading technology and workforce development companies release comprehensive report, analyzing...
Nokia has launched Nokia Data Marketplace as-a-service to facilitate secure sharing of data and AI...
Qlik has launched Qlik Forts™, a new hybrid cloud service based on the Qlik Cloud® platform,...
Three-year contract to support the evolution of the MoD’s Defence Data Analytics Platform (DDAP)...
Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...
The Danish electric utility distribution company Thy-Mors Energi Elnet has received great help from...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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