Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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A survey by Storyblok highlights how AI and other factors influence developers' productivity and...
Volkswagen Group UK has awarded River Software a three-year contract to implement Loop, a business...
A new report from Appsbroker & CTS shows lack of timely and accurate data is leading to missed...
Databricks is set to invest over $850 million in the UK to expand their AI and data ambitions,...
CKDelta calls for the enhanced deployment of simulation modelling and high-frequency data in...
SAS research also identifies strategies to capitalise on this pivotal moment and empower data...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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