Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is up-to-date to allow employees to focus on looking after residents, rather than manually updating systems.

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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Westcoast selects Ensim Automation Suite

Westcoast Limited, a leading UK distributor for vendors including HP, Microsoft, Apple, Toshiba, Lenovo, Samsung, and more, has deployed the Ensim Automation Suite (EAS) to support front and back-end business operations automation for its multi-tiered distribution business leveraging the cloud to deliver automated offerings to its extensive network of VARs in the UK.

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Raxio Group is investing to build and operate a “metro-edge”, multi-mega watt, colocation data...
A new way for Cambridge businesses and research institutions to connect to key sites and...
Interxion, a leading European provider of carrier- and cloud-neutral colocation data centre...
Nearly eight in ten organizations say they are experiencing a dual transition towards a more...
Actis, a leading global investor in sustainable infrastructure, has strengthened its internet data...
Global real estate advisor CBRE has bolstered its Data Centre Solutions (DCS) team with five new...
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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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