Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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UK retailer uses Cloud Services to scale TV and Social Media campaigns

December is the most important month of the year for UK retailer Marks and Spencer, and its advertising campaigns are the cornerstone of its holiday strategy. When its 2013 primetime Christmas TV ad campaign encouraged people to visit a dedicated website, it was vital it could cope with the spike in traffic. The retailer created a website using Microsoft Azure as it knew it would cope with the potentially high traffic in addition to saving on the expense of physical servers and internal IT...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and development to work with financial managers to proactively understand spend, optimize usage and in turn enforce budgetary decisions and controls on cloud infrastructure.

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This is AWS’s fifth renewable energy project globally and its second wind farm in Ohio.
CNet Training's highly skilled technical Instructor team has over 300 years of combined industry...
Cannon Technologies, has been commissioned to commence a brand new project for Perth-based Red...
Chayora, a Hong Kong-based data centre infrastructure company, has chosen Keysource as its lead...
A new white paper from the European Data Centre Association (EUDCA) talks through Scope 1, 2 & 3...
EPIX, the second largest non-commercial, truly neutral and independent IP traffic exchange node in...
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Australian fish farm undergoes IT upgrade by investing in edge infrastructure

Australian fism farming company Tassal looked at harnessing IT to make its business of growing salmon more sustainable and cost-effective. It invested in an integrated IT solution powered by Vertiv and Dell EMC for its business in Tasmania.

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