Digitalisation World

NEWS

Investment in Employee experience, Cloud and AI drives improved customer experience

Published in AI Cloud + MS Digital Business

91% of organizations agree better EX will directly affect their net profit; 92% say the same about CX.

NEWS

Economic uncertainty driving business for MSPs

Published in AI Cloud + MS Data Analytics Digital Business Networks + Telecoms Security + Compliance Storage + Servers

Kaseya has released its 2023 IT Operations Report, which surveyed over 1,300 technology leaders running internal IT at organizations worldwide in order to get insights on their top priorities and challenges.

NEWS

Genesys unveils expanded relationship with AWS and new Genesys Cloud CX innovations

Published in AI Digital Business

Genesys Experience Index launches with new tailored solution to help contact centres improve agent satisfaction and engagement.

NEWS

Next-Generation IX

Published in Digital Business Hosting + Colocation Networks + Telecoms

The world’s leading Internet Exchange operators to introduce new cutting-edge 100G LR-1 technology.

NEWS

EDF UK selects Dynatrace

Published in AI Digital Business

Major global producer of low-carbon electricity leverages unified observability and security platform to deliver seamless digital services to its customers.

NEWS