Digitalisation World

British Gas backs digitalisation

Published in Digital Business

Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. This implementation boosts digital transformation initiatives across British Gas’ sales, marketing and customer care organisations.

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Channel focuses on emerging technologies and new partnerships

Published in Digital Business

Information technology (IT) channel companies are increasing their involvement with emerging technologies and actively seeking new partnering opportunities as they strive to maintain their market relevance, according to new research from CompTIA, the leading trade association for the global technology industry.

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What will customer experience look like in 2030?

Published in Digital Business

Study finds by 2030 67% of customer engagement will be handled by smart machines. Do brands run the risk of trading empathy for efficiency?

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Virtual Instruments becomes Virtana - transforming IT operations

Published in Digital Business Everything AI IT Management + Service

Virtual Instruments has become Virtana, a company focused on providing customers with the industry’s most robust AI-powered hybrid IT infrastructure management platforms for mission-critical workloads. Underscoring this commitment to helping enterprises manage their complex multi-cloud environments, Virtana has introduced CloudWisdom, a SaaS-based cloud cost optimisation and monitoring platform. CloudWisdom helps customers plan, analyse and optimise their cloud workloads, services and...

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