Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Stephen Bryant joins DigitalRoute as CTO

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

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NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

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The roadmap to harnessing data needs to be addressed beyond the technology department, including up...
There’s no looking back for traditional banks, with 84 per cent believing they will not revert to...
A longstanding disconnect between IT teams and the wider business is preventing organisations from...
New JDA and RSR survey compares disruptive and non-disruptive retailers, revealing surprising...
Tech has the power to empower human staff to improve the customer experience, rather than...
Organisations can now confidently create highly accurate automation for common IT operations and...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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