NEWS

Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS

Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their teams.

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Insufficient staff is the top (51%) concern for CISOs when asked which factors most affect their...
Twilio has published the results of a global survey measuring the impact and outlook of the...
Capita and Citrix survey reveals cost, security concerns, and legacy technology as biggest barriers...
As hyperscalers and cloud data centers grapple with the dual challenges of reducing Scope 3...
Metals and mining industry is estimated to be up to 40% less digitally mature than comparable...
A gap exists between executive enthusiasm for AI and employee trust in these tools, alongside the...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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