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Q&A with Jonathan Hassell, Vice President at O’Reilly: Why AI Won’t Replace Management, It Will Redefine It

Exclusive Q&A with Jonathan Hassell, Vice President of Content & Editorial at O’Reilly, exploring how AI is reshaping management, accountability, and the future of work.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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