VIDEO

Municipality Kate: More than a chatbot for local citizens

Municipality Kate is providing citizens of Riihimäki with 24/7 info on public services and a new way to engage with their local authority.

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NEWS

AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.

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NEWS

Employees prepare to work in automated contact centres

Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role.

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NEWS

Consumers prefer interacting with voice and chat assistants over humans

Despite 76% of companies having realized quantifiable benefits from voice or chat assistants, businesses need to focus on better meeting customer needs to realize the true potential.

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VIDEO

T-Mobile Czech Republic and Slovak Telekom: Intelligence at Work for All

Case Study: Intelligence at work for all. Automation helps multiple stakeholders and improve workers’ lives.

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BLOG

Don’t fear the chatbot – it’s here to help

80% of sales and marketing leaders are either already using chatbots as part of their customer experience or plan to do so by 2020. While many see automated assistance as a valuable customer service tool, they also give organisations the opportunity to support employees and their use of technology platforms internally. IT leaders should consider this when they look at the potential of chatbots. By Pete Kinder, chief technical officer at Wax Digital.

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