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With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service desk processes.
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Organisations will need to overcome challenges to scale the technology.
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Personalised AI assistants, robotic process automation and face recognition for attendance marking. These are just some of the ideas for schools explored at RM Education’s first EdTech-athon – an innovative collaboration event similar to a hackathon but unique to the Education space.
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Automation Anywhere’s RPA platform supports Chelsea and Westminster Hospital NHS Foundation Trust in corporate services across areas such as finance, HR, and informatics.
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ONQU Solutions, the business transformation consultancy, has launched a free, online Process Cost Calculator (http://www.onqu.solutions/rpa-process-cost-calculator/ ). The calculator is designed to help an organisation evaluate the true cost, particularly the personnel cost, of running a repeating internal process, as a precursor to assessing the value of automating that process.
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If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.
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