VIDEO

Robotic Process Automation – The new colleague is virtual!

The next wave of automation is entering the enterprise by means of ‘virtual colleagues’. Software robotic solutions are improving our internal processes and enhancing our human workforce, freeing them of low-value repetitive tasks in order to focus on creative and high-value tasks.

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BLOG

Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers. By Graham Jarvis,...

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NEWS

Customers want humans, not robots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots.

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NEWS

Global financial services industry bullish towards disruptive technology

Two thirds of financial services executives say disruptive technologies will have a positive impact on their business .

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NEWS

Automation Anywhere receives $300 million investment from the SoftBank Vision Fund

Additional funding will accelerate the digital transformation of enterprises and the workforce.

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NEWS

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of brick and mortar retailers rely on manual intervention for core business processes such as replenishment and pricing.

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