NEWS

Why most businesses aren’t yet winning with AI

71% of business leaders say their workforces are not ready to successfully leverage AI.

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NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

AI accelerates both attacks and defences, but critical security gaps persist

Delinea has unveiled new research highlighting how ransomware attacks have continued to surge over the past year, despite fewer victims paying. Over two-thirds (69%) of organisations globally have fallen victim to ransomware, with 27% being hit more than once. Meanwhile, attackers are harnessing AI to automate, scale, and sharpen their operations.

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NEWS

SailPoint research highlights rapid AI agent adoption, driving urgent need for evolved security

96% of tech professionals view AI agents as a growing security risk, yet 98% of organisations plan to expand adoption.

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NEWS

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as organisations expand their ServiceNow implementations.

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NEWS

AI is now the leading security concern

AI surpasses ransomware as the top concern, as organizations navigate the double-edged sword of innovation and risk.

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Annual usage data from O’Reilly’s learning platform delivers actionable intelligence tied to...
Organisations have a fear of the unknown when it comes to AI and don’t believe they have...
ServiceNow service management capabilities to be extended to all BT Group units .
Study by Avature finds a mere 6% of respondents believe their technology stack fully supports...
HCLTech has launched its advanced AI Transformation academy in partnership with Multiverse, a...
UK’s AI ambitions may be at risk without stronger cyber defences among its businesses and public...
Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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