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“One of the reasons we chose Unisys was its IT service management offerings and advisory capabilities, as well as the company's BMC Remedy platform,” said Thomas Ryan, vice president of Corporate IT Services and Support for American Red Cross. “These capabilities are strategic to us and Unisys has served us well in providing these services to our end-users."
In June 2012, Unisys announced a comprehensive suite of cloud-based ITSM services and solutions aimed at helping organizations improve the delivery of IT support services to their end users while simplifying service operations and reducing capital and operating costs. The new Unisys offerings include a software-as-a-service version of the BMC Remedy technology along with a range of consulting, implementation and maintenance services.
As a value-added service, Unisys also provides a consumer-style self-service web portal where end users can navigate their organization’s service catalog and prioritize service delivery by identifying support services they need most urgently.
“Unisys has an outstanding services offering around BMC Software’s industry-leading Remedy technology,” said Ken Berryman, senior vice president, strategy and development, at BMC Software. “In our view, Unisys has a very comprehensive set of Remedy ITSM services and solutions, and we look forward to continuing to work with them to expand the market for our technology.”
“We are capitalizing on our experience from more than 130 clients who use our BMC Software-based ITSM system to run their IT operations,” says Rich Jaso, vice president of global operations for Unisys Global Managed Services. “Companies need an affordable, easy to use, easy to install, and easy to maintain system that allows them to run their entire IT operation. Until now, that didn’t exist in one offering.”
Unlike other cloud-based ITSM offerings on the market, the Unisys ITSM solutions are based on a full, end-to-end set of global Information Technology Infrastructure Library (ITIL) standards to ensure consistent delivery of quality services to end users.
