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“Brett brings the perfect blend of experience and vision to oversee our worldwide operations and take it to the next level,” said Terry Cunningham, president and general manager of EVault. “Over the course of his career he has excelled in building and streamlining high-performing customer service and operations teams, skills that will help EVault continue to deliver world-class service to our tens of thousands of customers across the globe.”
Prior to joining EVault, Flinchum was COO at MegaPath Corporation, formerly Covad Communications, where he headed the company’s critical operations from the startup stage to nearly $600 million in revenue and led the merger of the two companies in 2010. His tenure saw the creation and deployment of automated customer provisioning and support platforms that not only served as a competitive advantage for Covad, but also helped revolutionize the industry. Under Flinchum’s leadership, Covad won the 2006 NeuStar “Customer First” Award, given to NeuStar customers who successfully package and deliver telecommunication and IP services utilizing NeuStar services. Flinchum also brings to EVault his ability to find innovative ways to optimize data center costs while delivering value added services that customers desire.
The hiring of Flinchum coincides with the unveiling of EVault’s customer experience management (CEM) vision, which will streamline customer touchpoints and deliver satisfaction across the entire spectrum of interactions between EVault and its 43,000 customers. To drive this transformation, EVault has created a new CEM group, designed to deliver the best customer experience in the market, and a new operations department headed by Flinchum and tasked with ensuring EVault delivers on the promise of CEM.
“Customer delight should be the core concentration of any business. As a leading provider of managed services, EVault has always placed a strong emphasis on its customer relations, which is something I’ve noticed and admired from afar,” said Flinchum. “I see significant opportunities for us to bolster EVault’s already strong customer relationships and processes as we continue to establish ourselves as one of the leading cloud software providers in the world.”
