Unisys offers ITSM as a Service

Unisys Corporation is making its IT Service Management as a Service (ITSMaaS) solution available to clients via Microsoft’s Windows Azure™ cloud platform.

The Unisys ITSMaaS solution can be deployed on the global Windows Azure platform anywhere in the world.

The Unisys ITSMaaS solution provides a comprehensive, consistent and standards-based service management platform for organisations to provide critical IT support services to their employees and end users, so people get the services they need to stay productive.

Unisys ITSMaaS includes pre-built capabilities that simplify implementation. By offering Unisys ITSMaaS on Windows Azure, Unisys estimates clients can implement a full, ITIL v3-compliant solution in as few as 45 days compared with other cloud deployments, which typically take more than six months.

The Unisys solution can integrate with Microsoft System Center 2012, making it easier to manage and support devices and applications through ITIL best practices and enable ordering, provisioning, tracking and management of resources and applications residing in the cloud.

“Availability of Unisys ITSMaaS on Windows Azure means that clients can quickly gain the benefits of our solution, enabling them to jumpstart delivery of high-quality support services to their end users,” said Rich Jaso, vice president, ITSM Services, Unisys.

“Windows Azure’s global, reliable, and scalable cloud platform helps customers quickly deploy and manage infrastructure, applications, and services in the cloud,” said Karri Alexion-Tiernan, director, Windows Azure Product Marketing, Microsoft. “Clients using Unisys ITSMaaS on Windows Azure can take advantage of the benefits of the cloud, as well as integration with Microsoft System Center.”

Unisys ITSMaaS not only provides an ITIL-compliant toolset, but also includes an activation methodology and integration process to consolidate both end-user and data-center incidents into one central point of management and control. A consumer-style web portal enables end users to navigate their organisation’s service catalog and prioritise service delivery based on their needs.

The Unisys solution further enhances basic ITSM capabilities with a complete set of ITSM Lifecycle Services that assist clients in tackling issues such as major incident management and problem, change and IT asset management lifecycles.

The ITSMaaS solution can be used with Unisys MyWork ServicesSM, which enables organisations to define distinct personas for specific groups of users based on their job profiles. The client can then determine what type of support each persona requires and deliver it on a personalised basis.