NTT Communications Corporation has announced the pre-release of "Global Management One" - a comprehensive, end to end ICT Management service. As part of NTT Communications Global Cloud Vision, Global Management One leverages NTT Communications presence worldwide and will provide remote IT Infrastructure management services for customers in English, Japanese, Chinese, French, German, Spanish and additional languages.
"Global Management One is the culmination of NTT Communications service portfolio, providing one-stop, global, seamless management services for the entire IT ecosystem" said Shigeru Kitabatake, Vice President and Chief Product Evangelist for the NTT Communications’ ITO business unit. "We take all the commodity tasks off the plate of already overtaxed IT staff and provide those services in a standardized way based on industry best practices of IT Service Management. Our customers recognize immediate cost savings and can begin shifting their limited IT recourses to more strategic projects that will drive value back to their core business."
The service will be available globally, and can extend to customer IT systems residing in NTT Communications Cloud environment, or housed in other NTT Data Center environments, as well as systems that are on customers’ premises or in 3rd party data centers. In addition to complete WAN and LAN network management, Global Management One can provide management services for cloud infrastructure, database, middleware and core business applications as well as end user compute services.
The Global Management One Service will be provided out of multiple delivery centers around the world, including Tokyo, Barcelona, Kuala Lumpur, Manila, and multiple locations in India. The service platform centers around a robust automation platform that provides consistent execution of pre-approved operational procedures and enforced compliance with policy. "With advanced automation, we can more quickly detect and remediate service incidents and essentially eliminate human error" said Taichi Hiramatsu, Director of Product Development. "It doesn’t matter if we are servicing a customer from Mumbai, Barcelona, or other locations ... we can guarantee the same high quality service that NTT Communications is famous for."
