Royal Mail signs deal with Computacenter to bring improved Desktop Services to 30,000 end users

The contract includes Service Desk, Security Operations Centre and distributed desktop services, which will help improve the user experience for more than 30,000 Royal Mail Group employees.

Catherine Doran, Chief Information Officer at the Royal Mail Group, commented: “Delivery companies are technology-led companies and IT transformation throughout Royal Mail is central to the company’s parcels and letters business.”

The contract is part of Royal Mail Group’s wider IT Service Transformation Programme, which will deliver greater value for money and introduce competition into the provision of its IT services through a new multi-supplier service model approach.

Doran commented: “The transition to our new IT suppliers will help promote innovation and ensure best practice is embedded into our IT function. This will provide the technological backbone required to deliver further innovations for our customers. Computacenter will perform a vital role in this delivery.”

Computacenter has a strong track record and experience of enabling users as part of an “IT ecosystem”, and will work collaboratively alongside the other service providers to ensure that the immediate benefits of the change programme are realised.

John Beard, Director of Computacenter’s Financial Services and Retail Sector, commented: “We understand that IT will play a critical role in the transformation of Royal Mail. We will be implementing and managing new workplace technologies to help them maintain service excellence and further enable their users.”