“We had a clear vision of what needed to change for us to become a true service provider to the business,” said Hercu Rabsatt, director of infrastructure and service management at Mansfield Oil. “NetApp has been a key partner in helping us revolutionize our infrastructure for competitive advantage, tying our technology to our business strategy and remediating areas of risk. You can’t put a price on that kind of relationship.”
Mansfield Oil is one of the largest privately owned companies in the United States by revenue. It delivers more than 3.5 billion gallons of petroleum products to customers annually, equivalent to about one full tanker truckload each minute of every day. In order to stay competitive and provide the best possible customer experiences, critical business applications must always be available—without exception. However, many of Mansfield’s mission-critical systems were experiencing outages that made it difficult for IT to support the company’s always-on objective.
Mansfield engaged NetApp (NASDAQ: NTAP) to safeguard the company’s data while streamlining its move to a new, fully redundant data and disaster recovery facility. Its ambitious goal was to make this move in 48 hours with no downtime. With the help of NetApp Professional Services, Mansfield deployed NetApp® FAS storage systems running clustered Data ONTAP® with NetApp SnapMirror® at both locations.
Since the transition, Mansfield’s IT department can now meet higher service-level agreements with the business—and stand behind them. As a result, both customer satisfaction and employee satisfaction have improved.
Additionally, Mansfield has been able to:
- Improve customer service by eliminating downtime for core business applications
- Reduce time to market for new applications and services by 50 percent while improving quality
- Minimize risk by increasing agility in hardware upgrades and data migrations
- Allow technology teams to focus on continual improvement versus maintenance
