Heroic support?

The offering allows companies to speed up their deployment of Azure, minimise costs and optimise performance. Rackspace engineers will provide application and infrastructure architecture guidance, making it easy for customers to utilise the many features available through the platform.

Help For Heroes was already powering its eCommerce platform with a Rackspace dedicated solution when it signed up to use Fanatical Support for Microsoft Azure in November 2015. It did this after realising a need for support to help run its operational systems that reside on the Microsoft platform. The charity was founded in 2007 by former Army Captain Bryn Parry and his wife Emma Parry. Since then they have rapidly grown the charity that raises money for wounded, injured and sick Servicemen and women which it uses in a variety of ways such as running Recovery Centres, offering financial Grants and helping people build a new career after the military.

One of the main reasons Help for Heroes uses Azure is because it’s resilient and can maintain a high level of website uptime. This is crucial for the organisation because if it experienced any downtime when fundraisers were not able to process donations, it would have a negative impact on the amount of money being given to the people who need it. The solution helps avoid this situation by being able to handle sudden traffic spikes - a common cause of downtime.

The charity is currently using Fanatical Support for Microsoft Azure to handle the influx of website visitors that it’s receiving ahead of one of its major fundraising events of the year which takes place in June, The Big Battlefield Bike Ride. Even more challenging for the IT team are unexpected traffic spikes, when surges of donations need to be processed. 

Charles Bikhazi, Head of Application Services at Help For Heroes, said: “Being able to scale up quickly is important, but so is scaling down during times that are more quiet. As with any charity, we’re always looking to make cost savings where possible and that’s exactly what this solution has delivered. Now, we only pay for infrastructure that’s actually being used which ensures that costs don’t spiral out of control. The new offering gives us access to this much needed scalability and resilience without the burden of having to run the platform ourselves.”

Paul Bolt, VP & General Manager of Microsoft, UK at Rackspace, said: “Organisations like Help For Heroes see great value in the Azure platform and its range of features. The new solution gives firms access to 24/7/365 support from a team of Azure experts, which provides an alternative to managing Azure in-house. By relying on Rackspace to take ownership of running the platform, companies no longer need to take on the job of hiring a group of specialists and can free up time that can be spent focusing on priority business goals.”

The new solution is part of Rackspace’s strategy to support businesses in the multi-cloud world, where many of them are running workloads on more than one cloud platform. As a managed cloud company, Rackspace offers access to highly trained support teams that can help customers simplify adoption, evaluate risk and manage operations across their preferred technologies. Rackspace has developed support capabilities for several platforms in response to a growing demand from customers, and part of this initiative was a refined support offering for Azure.