Solgari has given details of its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK). Solgari has replaced BCK’s entire traditional landline infrastructure with a cloud-based telephony solution that offers low cost, instant voice communications for all users across all internet connected endpoints. Supporting BCK during a period of rapid growth and relocation, the service is ideally suited to its high call volumes, international footprint and budget, as well as complying with the strict compliance regulations of its industry. The BCK group is a highly respected audit, tax, and consultancy firm based in Ireland, also incorporating a Financial Brokerage firm specialising in Pension Planning and Investment advice. Following several years of steady growth, the company had to relocate to larger offices and required a telephony solution for its new premises immediately, with no interruptions to its communications with clients. From start to finish, Solgari was able to install its telephony solution in just 60 hours, with most of the work taking place over the course of a single weekend. Because the Solgari solution is cloud based, there were no additional infrastructure requirements and upfront costs to consider, making the process incredibly fast and economical – two of BCK’s main considerations when selecting a communications partner.
The platform now supports BCK’s entire telephony needs, consisting of more than 500 calls per day on average. As many of these calls are with large international corporate clients, the quality and reliability of service was thereby essential, not least because the area surrounding the new office has poor connectivity. All of BCK’s calls are also subject to strict financial regulations, this being one of the main reasons why BCK chose to switch to a cloud-based solution over the traditional landline services it had used in its previous office. With increased flexibility and disaster recovery options, Solgari’s solution also allows for BCK to easily record and archive conversations with clients should it need to in future – as per forthcoming regulations which would require all financial services organisations to do so.
“First and foremost, it was really important that call quality was top notch,” said Darren Connolly, BCK owner and director. “The phone remains one of the main ways we communicate with clients, no matter where they are in the world. It is often the first way we communicate with potential new clients too, and if you make a bad impression then, there’s no going back. Speak to anyone planning to move office or home, and you’ll know that setting up new phones lines can be a real headache. It can take an age and cost a fortune, and you’re usually at the mercy of giant companies like BT and subject to their timetable. It’ll get done, but usually not how or when you need it. Solgari were a dream to work with, meeting every target we set them for delivery, service quality and support.”
“The cloud is uniquely suited to the financial services industry,” said Solgari co-founder and CFO, Edward Grant. “In no other industry are the benefits of cloud-based communications so apparent, with BCK a great example of the cost, time and compliance advantages. Indeed, FS regulations are only going to get stricter. When they do, companies won’t want to be caught short with out of date solutions, nor will they relish the prospect of expensive modifications and add-ons to services that are no longer fit for purpose. They will instead turn to the cloud in full force.”
