Small to medium sized enterprises (SMEs) face a business productivity challenge. It’s difficult getting the most out of modern IT solutions, particularly when cloud services such as Office 365 have new features and capabilities added every month. It’s difficult to drive usage and improve efficiency and productivity, particularly as training and user guidance, especially for newer, non-traditional tools like Planner, Delve, OneDrive for Business, Yammer and Skype for Business, is challenging to deliver for a busy workforce.
Worldwide usage rates for Office 365 are low as users fail to take advantage of the capabilities. It’s clear that users need help. When it comes to Office 365 active usage Cobweb leads the UK average by six per cent. Likewise Cobweb leads the worldwide Exchange usage rate by 10 per cent and also secures more usage for customer licences for Skype for Business and Yammer than worldwide averages.
Cobweb Compete is a portfolio of managed cloud services designed to help customers get the maximum value from the cloud services used in their business. Cobweb Complete provides not just comprehensive support 24*7, both for IT Admins and end users, but also covers the full cloud service usage lifecycle from deployment, through end-user education and engagement, to layering on additional security protection for users and content and delivering monthly insights and updates to help customers maximise the benefit from their cloud service investments.
Initially launching with Office 365, the proposition for SMEs revolves around making the most of their Office 365 investment, and is built using Cobweb’s 20 years’ experience of delivering, managing and supporting Cloud Services. The future roadmap for Cobweb Complete includes offerings around Microsoft Azure and Enterprise Mobility + Security.
Users have woken up to the fact that Office 356 is not just a new version of the traditional Office suite of applications that the office manager used to buy on a CD from PC World. By enabling and educating staff on the various components in the suite, and their benefits, and by bringing them together, users can maximise productivity and collaborate in ways they never could before. The offering is designed to bring people closer together in a more enjoyable and integrated work environment.
A 2016 report by the Cloud Industry Forum shows that after migrating part of their software estate to the cloud, more than half of UK IT teams (55%) were able to be redeployed to other activities, while a further third (34%) saw their maintenance workload reduce dramatically.
The wrap around services comprises discovery, monitoring, reporting and support for all phases of cloud service adoption and usage of Office 365: Reactive and proactive support and intervention; minimisation of unproductive organisational time; and to maximise deep customer value from every aspect of Office 365. Cobweb Complete for Office 365 will be offered with four service level options, fine-tuned for any organisations’ administrator’s needs. The wrap will include a range of enhancements including antivirus, antispam, end-user training, easy data restore, identity protection – and much more.
Michael Frisby, Managing Director of Cobweb, explained: “Cobweb Complete wraps up the 20 years’ experience we have in delivering, managing and supporting cloud services for customers and is designed to help customers unlock the full value from their cloud service investments by blending our expertise, passion for the cloud, and portfolio of complementary services. Cobweb Complete is designed to help SMEs deliver on their digital transformation goals of building connected companies with a strategic advantage.”
