In fact, while 64 per cent of UK survey respondents see Robotic Process Automation (RPA) as important to their wider IT strategy, over three quarters of U.S. businesses answered the same, again placing them in the number one spot. However, the research does also reveal similarities in robotic uptake over the last year, as both the UK (62 per cent) and U.S. (78 per cent) participants admitted RPA has become ‘more of a priority’ for them in this timeframe.
A lack of buy-in from leadership
The research also highlights a worrying lack of understanding from those in senior positions across the UK, with just 20 per cent of businesses believing their company’s management understands the essentials. This demonstrates quite a difference to the U.S. market, as 34 per cent of businesses believe their management are pioneers of robotics.
Neil Kinson, Chief of Staff at Redwood Software, commented: “While it’s great to see an increase in the number of businesses across both the UK and U.S. that have prioritised RPA over the last 12 months, there’s still a lot to be done to educate those at management level as to the benefits of software robotics.”
“Without buy-in from those in senior positions the success of automation within a business will be limited. And not only buy-in from the C-Suite but from across the business in general. The impact of understanding the benefits of automation will see a significant shift in the overall culture of the company and attitude towards the technology. Most importantly, every employee will understand how robotics can help them in their role and day to day tasks.”
When asked to consider whether they felt 80 per cent or more of business processes could be automated using RPA in the next 5 years, just 12 per cent of UK organisations agreed, while almost 50 per cent more U.S. businesses agreed.
Robotising the digital transformation
Despite the research unveiling many differences between the American and English robotics landscapes, one fundamental area that both agree on is the role of robotics in achieving digital transformation. Overall, 83 per cent of the IT decision makers surveyed believe RPA is an ‘essential’ or ‘key part’ of their digital transformation.
Unsurprisingly, the top reasons for favouring the role of robotics in the digital transformation process included cost saving (59%), increased agility (54%) and scalability (43%). In addition, 32 per cent of U.S. and UK businesses referenced RPA as bringing improved customer satisfaction to their transformation strategy.
Supporting the understanding that RPA plays an essential part in digital transformation, the research revealed that over two thirds (80 per cent) of organisations involved in the survey have a Robotics Process Automation strategy in place, with 82 per cent using RPA to automate business processes.
Additional key findings include:
· 80 per cent of UK and U.S. businesses now have an RPA strategy in place
· Over three quarters of UK and U.S. organisations are using RPA tools in IT, 40 per cent in supply chain, 38 per cent in finance and 32 per cent in HR
· 74 per cent of UK and U.S. businesses see RPA as being initiated by IT / CIOs / CTOs
· Security (32 per cent) and cost (22 per cent) are the biggest concerns for companies regarding RPA
· 85% of businesses list speed of processes as their top opportunity RPA could bring, with reduction of manual effort and greater accuracy coming second and third
