Cloudian Hamed Fadel as VP Customer Success

Fadel, who held the role of vice president of customer success at Siemens Healthineers before moving to Cloudian, brings a strong track record managing large teams and delivering high levels of customer satisfaction in the most demanding of client communities. Fadel spearheaded the digitisation of Siemens healthcare customer services through innovations in machine data analytics and machine learning.

Fadel joined Siemens from NetApp, where he served as senior director of global customer quality. Prior to NetApp, Fadel led support and engineering teams at Roche, Genentech, Amgen and IBM.

Fadel holds a doctorate in mechanical engineering from the University of California, Berkeley and dual masters in mechanical engineering and computer integrated manufacturing from UCLA.

“Cloudian has delivered a consistently high level of customer satisfaction, a track record we intend to build on as we grow,” said Michael Tso, CEO of Cloudian. “Fadel brings deep technical expertise and a tenacious drive to deliver the best possible customer experience, and we’re thrilled to have him at Cloudian to help expand and deepen our customer relationships.”

Cloudian’s support organisation is already recognised as a leader in customer satisfaction, earning more than 97% “satisfied” ratings in customer feedback gathered over the past 30 months.

“My passion is to build support organisations that anticipate our customers’ needs, and thereby make every customer interaction a great experience,” said Fadel. “The Cloudian team mirrors my passion, and I’m excited to join an organisation that is equally dedicated to my goal of ensuring that every Cloudian customer becomes a Cloudian advocate.”