Node4 has intoduced a Call Reporting & Analytics service for its Cisco HCS based Workspace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workspace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.
Node4’s release of its key collaboration services - Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within its resilient MPLS network and built on N4Cloud architecture - provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.
“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ services and increase their levels of business insight.”
Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.
Node4’s Collaboration services, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.
