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HCL Technologies (HCL) has been selected by forest industry company UPM to provide end-to-end transformational IT services. The multi-year deal is the second renewal of the longstanding relationship between UPM and HCL, which began in 2011. Under the terms of the engagement, HCL has an expanded scope of work and it will work alongside Nordic IT services company Tieto, to create an end-to-end service layer as part of UPM’s multi-vendor sourcing strategy.
HCL will help UPM to migrate more services to the cloud and improve IT’s ability to respond quickly to changing business needs. It will also pursue large-scale modernization and digital transformation initiatives to enhance the workplace experience for UPM’s more than 19,000 employees. In addition, HCL will leverage its significant next-generation services expertise to help UPM fast-track the adoption of new technologies such as Artificial Intelligence (AI) and chatbots to optimize its internal business processes.
