Intelligent automation can unlock $850 million annual value for CSPs

Nokia has revealed that large communication service providers (CSPs) can potentially realize $850 million in annual value via cost savings and additional revenues by leveraging intelligent automation. The research, managed in collaboration with STL Partners, found that CSPs with an average revenue of $15 billion can generate an equivalent of 5.7% in annual value by automating intelligent automation into facets of their business, such as network and service operations, customer care, marketing and sales, and fraud protection.

Previous STL Partners research* and the results of Nokia’s survey of 100+ CSP executives from across the globe underscores the financial importance of incorporating intelligent automation into network management infrastructure.

Of the CSPs surveyed, over 40% feel they have a clear automation strategy, but only 21% of respondents noted they currently systematically track well-defined KPIs.

Further, over 70% noted they currently have a strategy to grow revenues from services that extend beyond connectivity and that they see automation as integral to delivering these services.

The survey found that operators who prioritize automation “building blocks” by defining automated domains and evaluating the importance of these domains are more likely to reduce operating costs, enable new services and faster time to market, as well as manage complexity of existing networks.

Hamdy Farid, Cloud and Network Services Head of Applications at Nokia, said: “Automation is no longer a nice to have – it is essential to the efficiency and success of all CSPs, big and small. By incorporating intelligent automation, operators can not only better manage operational complexities, but unlock revenue streams from new use cases across consumer and enterprise.”