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Alcatel-Lucent Enterprise has released a new AIOps service: OmniVista Network Advisor.
The solution is built with ALE intelligence to provide new and existing customers with real-time network monitoring and alerts. OmniVista Network Advisor aims to simplify and accelerate the troubleshooting process, reducing network downtime and improving Quality of Experience.
The technology provides proactive protection for network infrastructure, designed to significantly reduce the time from issue detection to resolution while simplifying the network administrator’s day-to-day operations.
OmniVista Network Advisor gives administrators a choice on who is notified and what measures should be taken to resolve the issue. Leveraging the unique capabilities of Alcatel-Lucent Enterprise’s RainbowTM CPaaS platform, the application triggers a smart alerting system on an intuitive interface and proposes clear, immediate action as soon as a threat or an anomaly is detected. The new system aims to fix network issues with one tap, detecting unexpected system errors and allowing network administrators to apply the solution instantaneously from any smart device, anywhere. With OmniVista Network Advisor, issues are resolved much faster, substantially reducing the need for engineers to be on site.
Through Artificial Intelligence (AI) and Machine Learning (ML) capabilities, OmniVista Network Advisor will gradually expand the capabilities to detect and anticipate issues/anomalies by reviewing historical data to understand network behaviour. This means that even intermittent problems can be caught, logged, and resolved much faster. The system also aims to detect unknown patterns, employing automated log collection to aid remediation of new problems without a lengthy troubleshoot.
Michael See, CTO of Alcatel-Lucent Enterprise Network Business Division comments:
“Enterprises increasingly rely on an Autonomous Network. OmniVista Network Advisor accelerates real-time reactions to anomalies, so that our customers can have peace of mind that their connectivity and mission critical operations will remain secure and uninterrupted. Typically, only 5% of issues reported to ALE Customer Support are new, so our experience and intelligence is built into the tool to immediately identify the root cause of any issues and provide solutions that can be implemented automatically.”
Overall, ALE’s OmniVista Network Advisor aims to improve the efficiency of network administrators’ teams, reducing the time between a problem occurring, and the problem being solved. It will be available to all customers using ALE OmniSwitches or OmniAccess Stellar access points.
The future evolution of OmniVista Network Advisor, associated with the Alcatel-Lucent Enterprise RainbowTM CPaaS platform, facilitates the integration with third party systems. Examples of such integration include: automated creation of tickets in the company IT Service Management system, collaboration in real time with other specialists, or interfacing with other AI platforms. This powerful combination optimizes processes and enables faster resolution of threats or issues associated with the network.