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JumpCloud Inc has unveiled its latest insights from commercial and mid-market organisations in the Q3 2025 IT Trends Report. This comprehensive study sheds light on the significant challenges faced by IT teams in the UK.
According to the report, only 22% of UK organisations have fully unified their IT environments. Despite ongoing digital transformation efforts, many businesses still struggle with a fragmented mix of tools. This fragmentation often results in security gaps, inefficiencies, and compliance challenges. Respondents highlight the primary benefits of IT consolidation as improved user experience (58%), enhanced strategic focus (56%), and increased job satisfaction among IT staff (55%).
With the rapid adoption of AI, security implications are increasingly at the forefront of organisational strategies. Currently, 50% of UK organisations are evaluating Agentic AI risks while 36% are implementing new identity and access controls for AI agents.
Organisations with disjointed IT systems are more vulnerable to market fluctuations, with 46% indicating a likelihood of delaying projects compared to only 25% of those with unified systems. The report highlights the ongoing challenges of regulatory uncertainty (47%), supply chain disruptions (43%), and regional price fluctuations. Unification is deemed essential for achieving long-term resilience.
“Businesses face an expensive dilemma: their chaotic IT systems and incomplete Zero Trust efforts leave them exposed to increasing AI-driven cyberattacks,” said Rajat Bhargava, CEO, JumpCloud. “We believe that effectively navigating these complexities hinges on strategic partnerships — collaborating closely with internal teams, security leaders, and MSPs is crucial. The data clearly shows a unified, automated, and user-friendly IT foundation is the key to simplifying operations and empowering everyone's success, even amid global uncertainty."
828 IT leaders across the US and the UK were surveyed IT administrators, IT team leads, IT managers, IT/technology directors, IT/technology vice presidents, chief information officers, and chief technology officers. Half were from each country and they were. Respondents came from organisations with 200-2500 employees across varying industries from May to June 2025
