Bridging the AI divide: Insights from Slalom's AI survey

Slalom, a leading business and technology consultancy, has shared early findings from its third AI Insights Survey, illustrating a significant difference in attitudes towards AI between executives and the workforce. The survey, which included responses from 2,000 C-Suite leaders, delved into current and anticipated AI investment trends. While AI reigns supreme in corporate strategy, gaps in skills, systems, and leadership could impede progress.

Globally, nearly all surveyed companies anticipate increasing AI spending by 2026, advancing earlier predictions. Executives view these investments as balanced, yet a substantial 93% of organisations encounter workforce challenges, with half relying on legacy platforms for core applications.

The survey refers to AI's disruption as entering its "endgame,” with executives like Amy Loftus, Slalom's Chief Customer Officer, predicting a complete AI-driven transformation by 2030. The pivotal period for transition appears set between 2026 and 2028.

Sectors face misalignment between strategic AI initiatives and their practical execution. The drive towards increased AI implementation necessitates strong governance, workforce enhancement, and people-focused innovations. Amy Loftus emphasises the need for robust data foundations and frameworks to ensure trusted AI-led decisions.

Key Findings:

• AI Investment Surge: Nearly all companies forecast increased AI budgets in 2026, extending beyond 2025's expectations, with balanced integration with other priorities.
• Cost Efficiency: Reducing manual tasks remains the top investment impetus. Despite potential, only 38% witness AI providing higher-quality outputs, pointing to opportunities untapped.
• Workforce Challenges: Skill deficits are notable obstacles, with 93% of firms hindered, compounded by dependence on legacy systems.
• Changing Skills Priorities: A shift prioritises critical thinking over traditional human skills, with diminishing emphasis on communication and empathy.
• Strategic AI Utilisation: Two-thirds of organisations employ AI assistants for swift business needs, with 95% of executives comfortable in AI's strategic decision-making roles.

The survey indicates a rollout of AI confidence primarily driven by executives, while mid-tier leadership remains more cautious. Executives depict measurable optimism, significantly favouring AI's positive impact on industry dynamics.

Slalom’s research, conducted this year via GLG Insights, is poised to guide customers and executives in AI investment decisions, enhancing their strategic approaches amidst evolving AI landscapes.