Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Accellion introduces kiteworks Cloud Content Connectors for GoogleDrive and Microsoft OneDrive

Accellion, Inc. has announced the launch of kiteworksTM content connectors for Google DriveTM for Work and Microsoft® OneDriveTM for Business. The connectors enable universal, secure access to enterprise content, whether stored inside or outside the corporate firewall.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Riverbed appoints regional VP for UK and South Africa

Riverbed Technology has announced the appointment of Karl Campbell as Regional Vice President for...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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IT professionals lack confidence to manage governance, risk and compliance

Dell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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ExtraHop introduces Open Data Stream technology

ExtraHop Networks has announced Open Data Stream for MongoDB and Open Data Stream for...

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Check Point introduces 13800 and 21800 data centre security gateways

Gateways deliver high throughput for demanding workloads, with multi-layered security.

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Videos

Avi Baum, CTO at Hailo, discusses why AI infrastructure needs are already shifting from centralized to edge, how telcos can evolve and future-proof their business to keep up with that transition, and what’s...
Prakash Govindan, Gradiant’s co-founder and COO, discusses the challenges facing both the data centre and semiconductor industries when it comes to water usage. The company is currently working with two data...
Gina Archbold, Channel Business Manager at BlueSnap, provides an update on the company’s Partner Program - explaining how the BlueSnap global payment orchestration platform provides an integrated, single...
Eric Herzog, Chief Marketing Officer at Infinidat, explains how enterprises should be thinking about their cyber security strategy today, the difference between the next-generation and traditional approaches...

Expert Opinions

By Tony Hasek, CEO & Co-founder, Goldilock Secure.
By Hugh McEvoy, Senior Director of Strategy & Business Development at Trimble.
By Michael Hunger, VP of Product Innovation, Neo4j.