Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Accellion introduces kiteworks Cloud Content Connectors for GoogleDrive and Microsoft OneDrive

Accellion, Inc. has announced the launch of kiteworksTM content connectors for Google DriveTM for...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Riverbed appoints regional VP for UK and South Africa

Riverbed Technology has announced the appointment of Karl Campbell as Regional Vice President for...

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IT professionals lack confidence to manage governance, risk and compliance

Dell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Check Point introduces 13800 and 21800 data centre security gateways

Gateways deliver high throughput for demanding workloads, with multi-layered security.

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Catena opts for a storage and back-up solution from Proact for its locations in the Netherlands and Sweden

Catena, an innovative international company and an expert in system architecture and the design of...

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Videos

Ian Anderson, Senior Director, Partner Sales, EMEA at Park Place Technologies, outlines the thinking behind the launch and shares his excitement as to the growth opportunity which exists in this space. He...
Maxime Vermeir, Senior Director of AI Strategy at ABBYY, discusses the results from ABBYY’s State of Intelligent Automation: GenAI Confessions 2025 survey, which reveals challenges in implementing Generative...

Expert Opinions

By Danny Quinn, Managing Director at DataVita.
By Rob Gates, Chief Architect & Innovation Officer at Duco.