FitFlop selects Sunrise Software to step up social media communication and enhance customer service

Sunrise Software says that FitFlop, creators of biomechanically engineered footwear, has selected its flagship product, Sostenuto, to create a new streamlined Customer Service Desk facility. Scheduled to go live in April 2013, the Sostenuto platform will give FitFlop a future-proof system that will...

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Tibco tools up for CEM

Customer Experience Management is one of the ultimate services IT can deliver to any business, as it covers all aspects of the relationship: good, bad or indifferent, between a business and its customers, and Tibco is closer than most to delivering it should it choose to acknowledge the fact

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Searching for the integration solution

Ontology’s semantic search tools could short circuit the need for many integration projects, and putting appropriate data together is the ultimate goal

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Hosted Cloud Services agreement

TDAzlan, the enterprise networking division of Computer 2000, part of the Tech Data Group, has signed an agreement with Rackspace® Hosting, the open cloud company, to provide a key element of its new Cloud Services portfolio.

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64% of CIOs cite poor end-user experience as biggest management concern with Cloud Computing

Compuware Corporation has announced the findings of a global survey of 468 CIOs into attitudes and...

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Virtual Instruments launches VICA certification

Virtual Instruments says that Estonia-based channel partner ByteLife, a leading provider of IT...

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Die Auswirkungen von Big Data auf das Rechenzentrum der Zukunft von Achim Gebhardt, Sales Director Germany, Violin Memory

Der Begriff Big Data hat nicht nur mit der Größe der Daten zu tun. Vielmehr handelt es...

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White Paper examines impact of Cloud Computing on IT infrastructures

Eaton has published a white paper that explores the latest thinking on powering converged...

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IPsoft: Automatisierung bringt eine entscheidende Entlastung der IT-Mitarbeiter

Kostensenkung, Prozessoptimierung und Qualitätssteigerung: So lauten die unbestrittenen...

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Verio Europe startet Lösung für mobile Webseiten

Verio Europe bietet mit goMobi ab sofort eine Applikation zur einfachen und schnellen Erstellung...

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ITO contracts obstacles to new technology adoption

Two fifths (38 per cent) of IT leaders feel “stuck in the past”.

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Failing integration projects causing delays and holding back business innovation

Searching data could hold key to improved customer service, say 84% of IT managers.

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LSI erweitert das Nytro-Portfolio von PCIe-Flash-Adaptern, um Big-Data- und Rechenzentrums-Anwendungen zu beschleunigen

Neue Kapazitäts- und Konnektivitätsoptionen sowie innovative Software erweitern das...

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Dells PowerEdge VRTX Server nun weltweit verfügbar

Der von Dell Anfang Juni dieses Jahres angekündigte PowerEdge VRTX Server, die erste...

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Videos

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...
In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it at the heart of modern digital architecture. The...
Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Expert Opinions

By Sham Arora, Chief Technology Officer at Tech Mahindra.
By Graham Jarvis, Freelance Lead Journalist, Business and Technology, Trudy Darwin Communications, for Bridgeworks Ltd.
Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.