Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Silver Peak sets sights on new enterprise network

Silver Peak has unveiled Unity, a ‘groundbreaking’ intelligent wide area network (WAN) fabric that unifies the enterprise network with the public cloud. Unlike traditional WAN optimisation solutions, Unity correlates information about cloud services and Internet “weather” to...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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Zadara debuts on-premise as-a-service enterprise storage

Zadara™ Storage, Inc. has announced the immediate availability of its VPSA™ On-Premise...

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Peplink removes restriction on access to ‘innovative’ cloud based device management

Standalone subscriptions now available for InControl 2 management tool without the need for...

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South Korea’s improving economic conditions boost ICT expenditure

Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...

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Worldwide IT market showing tentative signs of improvement

According to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...

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Firehost appoints EMEA VP

FireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...

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Videos

In this video, we talk to FlaktGroup at the DCA's 10x10 2025.
Alexander Goodall, Founder & CEO at Xela Energy, talks through the company’s rebrand from Clean Energy Capital to Xela Energy, an Enterprise Independent Power Producer (EIPP) and a leading UK provider of...
In this video, we talk to Wesco Anixter at the DCA's 10x10 2025.
Omer Wilson, Chief Marketing Officer at Start Campus, discusses the findings of a recent study, conducted by Start Campus and Copenhagen Economics, which reveals that the Portuguese data centre sector could...

Expert Opinions

By Philip Miller, AI Strategist, Progress Software
By Aashna Puri, Global Strategy and Expansion Director, CyrusOne.
By Stig Martin Fiska, Global Head of Cognizant Ocean.
By Mohammad Ismail, VP of EMEA, Cequence Security.